Refund & Cancellation Policy

Scope

This policy applies to services purchased from Yilda Services. Where your signed proposal or service agreement says something different, that document controls.

Project work

• Projects such as branding, design and campaign builds begin with a deposit, typically 50% of the quoted fee. Deposits reserve production time and are non-refundable once work has started.
• If you cancel a project mid-way, you are billed for work completed and any third-party costs already committed, such as stock licensing or printing. Any remaining unearned balance is refunded.
• Revisions are included as stated in your proposal. Requests beyond that scope are quoted separately rather than treated as a refund matter.

Monthly management retainers

• Retainers are billed in advance for the coming month and cover that month's work.
• Because the work is performed across the month, paid retainer months are not refundable once the month has begun.
• You may cancel with 30 days' written notice by email to Support@yildaservices.com. The current month is completed and billed, and no further invoices are issued.
• Any initial minimum term stated in your agreement must be completed before cancellation takes effect.

Advertising spend

Advertising budgets are paid by you directly to platforms such as Google and Meta. We never hold your media budget and cannot refund it. Refunds for platform charges, disapproved ads or suspected invalid traffic are handled by the platform under its own terms; we will help you file and follow up on a claim.

Third-party and pass-through costs

Printing, direct mail, stock imagery, fonts, software subscriptions and similar pass-through costs are non-refundable once ordered on your behalf.

If something is wrong

If a deliverable does not match the agreed scope, tell us within 14 days of delivery and we will correct it at no additional cost. We would rather fix the work than process a refund. Because marketing outcomes depend on many factors outside our control, refunds are not issued based on campaign performance.

How to request a refund or cancel

Email Support@yildaservices.com with your business name, the service in question and what you would like to happen, or call (484) 387-7009 during Monday – Friday, 9:00 AM – 6:00 PM ET. We acknowledge requests within two business days and process approved refunds to the original payment method within 10 business days.